Blog category
Developers
2 posts in this category.
Onboarding users inside your SaaS app with live chat
How to use in-app chat to help new users reach their first success, with identity verification, contact attributes, automations and the API.
Connecting an AI assistant to your support inbox with MCP
What the Model Context Protocol is, why it matters for customer support, and how to connect an assistant like Claude to your inbox with the right permissions.