Channels
Instagram DMs and Messenger, side by side
Connect your Facebook page and Instagram professional account once. Direct messages from both arrive in the shared inbox with the customer’s profile and past conversations.
What you get
- Instagram DMs and Messenger chats in one queue
- Profile name and picture shown next to each chat
- Earlier message history is imported when you connect
- Same saved replies, AI agent and routing rules as every other channel
Set up in three steps
Step 1
Open Channels and choose Instagram or Messenger
Step 2
Sign in with Meta and select your page and account
Step 3
Send a DM to your page and answer it from the inbox
FAQ
Instagram and Messenger questions
Can I connect several pages?
Yes, each page or account is its own channel. Your plan sets how many channels you can connect.
Your first chat is minutes away
Start answering today
Free for up to three teammates. Add more when you’re ready.