An AI agent that knows your business, and its limits
Teach it from your own content. It answers in the customer’s language, drafts replies for your team and hands off to a person when your rules say so.
AI agent Included in every plan. AI actions and custom API actions on Pro.
Answers from your knowledge, not guesses
Point the AI agent at the content you already have. It uses only that knowledge, and you decide which topics go to a person.
- Knowledge from a website crawl, files, help articles and Q&A pairs
- Handoff rules, for example refunds or “talk to a human”
- Guardrails that keep answers on business topics
- A private test chat to try it before you publish
Drafts for your team, too
In the composer, ask the AI for a draft, then make it shorter, friendlier or more formal before you send it.
- Draft a reply from the conversation and your knowledge
- Rewrite tone and length in one click
- Translate replies into the customer’s language
- Monthly AI budget with alerts at 80% and 100%
Set up in three steps
Add your knowledge
Crawl your website, upload files, or write help articles and Q&A pairs.
Set the rules
Choose when to hand off, which topics to avoid, and the agent’s name and avatar.
Test, then go live
Try it in a private test chat. Turn it on per channel when you’re happy.
Key benefits
Fewer repeat questions
Shipping, hours and order status get answered without waiting for a person.
A clean handoff
When the AI hands off, your teammate sees the whole conversation.
Costs you control
Set a monthly AI budget and get alerts before you reach it.
AI agent questions
Where does the AI agent get its answers?
When does it hand off to a person?
Can I test it before customers see it?
Which languages does it answer in?
How do I keep AI costs predictable?
Works together
One product, one plan. Every feature shares the same inbox and contacts.
Start answering today
Free for up to three teammates. Add more when you’re ready.