Channels
WhatsApp in your shared inbox
Customers already message you on WhatsApp. Bring those chats into the same inbox as your website and social channels, so the whole team can answer them with full history and the AI agent can take the simple ones.
What you get
- Every WhatsApp chat lands next to your website and social conversations
- Message templates for follow-ups outside the 24-hour customer service window
- The AI agent answers from your knowledge and hands off to a person when needed
- Assign, snooze, add notes and mention teammates on any chat
- Broadcast approved template messages to opted-in contacts (Growth and Pro)
Set up in three steps
Step 1
Open Channels and choose WhatsApp
Step 2
Sign in with your Meta business account and pick the number
Step 3
Send a test message from your phone and reply from the inbox
FAQ
WhatsApp questions
Do I need the WhatsApp Business API?
Yes. Inboxbee connects through Meta’s official platform. You sign in with your Meta business account during setup; you do not need a separate provider.
Who pays Meta’s messaging fees?
Meta charges some conversation types directly to your Meta business account. Inboxbee does not add a markup on those fees.
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Free for up to three teammates. Add more when you’re ready.