Every conversation, one queue
Website chats, WhatsApp, Instagram, Messenger, Telegram and email arrive in one inbox, with the customer’s full history across channels.
Shared inbox Included in every plan. Saved replies and tags on Starter and up.
Built for a team, not one person
Everyone sees who owns a chat, what’s waiting and what was said before. Updates arrive in real time, so two people never answer the same chat.
- Assign, snooze and close; filter by channel, status or teammate
- Private notes and @mentions for teammates
- Contacts with attributes, segments and a timeline
- Tags to organise conversations
Saved replies: your best answers, one key away
Type / in the composer to find a saved reply by name. Keep answers consistent across the team and every channel.
- Shared and personal saved replies
- Use them in the dashboard and the mobile app
- Message templates for WhatsApp follow-ups
Set up in three steps
Connect channels
Add the website widget and link WhatsApp, Instagram, Messenger, Telegram or email.
Invite your team
Add teammates, group them into teams and set working hours.
Answer together
Assign chats, leave notes and reply with saved replies or an AI draft.
Key benefits
No more tab switching
Every channel in one list, with one history per customer.
Clear ownership
Every chat has an owner and a status, so nothing is missed.
Consistent answers
Saved replies keep wording the same, whoever answers.
Shared inbox questions
Which channels arrive in the inbox?
Can teammates talk privately about a chat?
How do saved replies work?
Can I see a customer’s past conversations?
Works together
One product, one plan. Every feature shares the same inbox and contacts.
Start answering today
Free for up to three teammates. Add more when you’re ready.